Setup integration with Kayako

Make sure that you have an admin right for both accounts.

  1. In Nicereply, click on Integrations -> Add new Integration and choose Kayako from the app directory.
  2. Add your Kayako URL, e.g. gorgeous.kayako.com, your api key and secret key.
  3. Follow the setup guide where you can import your agents and customise rating survey.
  4. Paste your rating link to Kayako, watch the video.

And that’s it!

You’ve now successfully connected Nicereply and  Kayako. Your customers will now be able to rate your help desk emails and you’ll have the ability to easily evaluate the performance of your help desk team AND see which ticket each rating relates to.

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