Find and manage your "teams" under the “Staff" tab. Each agent can be assigned to one or more teams. First create some teams. Type the name of your team and click on add button.
To add your agent to a team, just hover over the icon reading “teams” next to his name and mark the team you want to have your agent in.
Filter your ratings by team and see the performance of one specific team compared to others. You can also filter your team results in "Dashboard".